【Notice】Free Inspection | Power-Off Issue with the PENTAX K-3 II Digital SLR Camera

Wednesday, July 15, 2020

Notice: Power-Off Issue with the PENTAX K-3 II Digital SLR Camera


Thank you for your patronage of RICOH IMAGING products.

Recently, we have discovered that some PENTAX K-3 II cameras will not turn off, even after the user moves the power lever to the OFF position.

Please be assured that we will service any camera which has this problem at our service centers, free of charge.

We sincerely apologize for any trouble and inconvenience this problem may have caused. We also promise to do all we can to achieve the highest level of quality control in the future, and eliminate any worries our customers might have about our products. We sincerely appreciate your kind understanding and cooperation regarding this issue.


Product: PENTAX K-3 II

Issue: When a charged battery is inserted in the camera after the battery has been removed for extended periods of time (a few days to a few weeks), the camera cannot be turned off even when the user moves the power lever to the OFF position.

Product serial number: Products eligible for service are PENTAX K-3 II camera bodies with serial numbers before 6206660.

Below serial numbers are not subjected to this service.

6187961-6188110, 6192376-6192380, 6192386-6192390, 6192436-6192440, 6196362-6196369, 6196661-6196960, 6197748-6197750, 6197768-6197770, 6199671


Please note that, even if your camera has not had this issue but has one of the eligible serial numbers, we will be pleased to inspect your camera free of charge.


Effective from today, for affected PENTAX K-3 II cameras bought from our authorized dealers in Hong Kong, we will inspect the above products with eligible affected serial numbers for free. Please bring along your warranty card and contact our Customer Service Centre.


Jebsen Consumer Products Service Center

10/F, Continental Electric Building

17 Wang Chiu Road, Kowloon Bay,

Kowloon, Hong Kong


Opening Hours

Monday to Friday:   9:30am - 6:00pm

Saturday:                9:30am - 1:00pm

Closed on Sunday and Public Holiday


Tel: (852) 2926 2300 | Email: pidcs@jebsen.com | Website: http://hk.jebsenconsumer.com/service-centre-information