Pentax K-1 升級服務

2018年6月21日星期四

 

Service Overview

  1. This Offer applies to the service that Jebsen Consumer Products Company Limited (hereinafter referred to as “JEBSEN”) provides to customize a PENTAX K-1 camera body by replacing the mainboard so that the camera has functions equivalent to those of a PENTAX K-1 Mark II (hereinafter referred to as “Service”).
  2. JEBSEN provides the Service in accordance with this Offer, and customers apply for the Service after they have consented to this Offer.

 

Service Coverage

  1. This Service covers only PENTAX K-1 body models that are for sale in Hong Kong and Macau under JEBSEN authorized dealers that customers residing in Hong Kong and Macau possess. This Service does not cover models that are for sale outside of Hong Kong and Macau or that customers residing outside ofHong Kong and Macau possess.
  2. If a customer’s PENTAX K-1 body is damaged when the customer applies for this Service (hereinafter referred to as “requested item”), JEBSEN may not be able to provide the Service as performance of the camera after it is upgraded under this Service is unable to be guaranteed. JEBSEN will conduct a function check when an application is presented for this Service to determine whether or not there is any damage to the camera. If the damage is able to be repaired by JEBSEN, then JEBSEN may provide this Service after the repairs have been made.

 

Service Fees

  1. To provide this Service, JEBSEN will charge a service fee as set by JEBSEN regardless of whether or not any repairs are required and whether or not the PENTAX K-1 body is covered under warranty.
  2. If the requested item is damaged and JEBSEN determines that repairs are required, JEBSEN may charge a separate repair fee as set by JEBSEN pursuant to the provisions of the warranty card that accompanied the requested item.

 

Service Warranty

  1. If within six months after a camera has been upgraded under this Service, a malfunction occurs on a component provided under this Service and JEBSEN determines that repair of the component is required, the repair will be provided free of charge.
  2. Notwithstanding the provision of the preceding paragraph, a service fee will be charged for repairs in cases where cause of the malfunction corresponds to any of the following.

(1)               Malfunction or damage due to misuse (operating errors, etc. other than those listed in the Operating Manual)

(2)               Malfunction or damage due to repair, modification or disassembly performed by an entity other than a JEBSEN-designated service provider

(3)               Malfunction or damage due to fire, natural disaster, earthquake, use of non-specified power source (voltage, frequency), pollution or other such causes

(4)               Malfunction due to deficient storage conditions (storage in location where there is high temperature or high humidity, a location where there is insecticide or other harmful chemicals, etc.), deficient maintenance (sand, dust, liquid fog, battery leakage, etc. inside the camera body)

(5)               Malfunction or damage due to falling, impact, pressure, vibration, submersion, sand, etc.

(6)               Replacement of depleted or worn component, or replacement of soiled component

(7)               Case where the service slip issued when the customer requests the camera body be upgraded under this Service is not presented or attached

  1. This Service is provided on the condition that customers apply for the Service having understood the specifications of an upgraded product. This Service does not include any sort of work to return the requested item once it has been upgraded to pre-upgrade product specifications. Also, in no case whatsoever is JEBSEN obligated to a customer to perform such work.

 

Consignment Method

This Service is provided only for customer who registered the upgrade service before and contacted by JEBSEN customer service, customer can present the Pentax K1 body directly by hand-delivering to JEBSEN service center for upgrade. Upgrade requests are not accepted via sales offices or other third parties. For more detailed information about JEBSEN service locations, please see the list of service contacts on the JEBSEN website.

 

Number of Days of Consignment

After JEBSEN has received the requested item, it will take approximately 3 to 5 working days for checking service and 15 to 20 working days for upgrade service until the customer takes delivery of the upgraded requested item. However, in the following cases, JEBSEN asks customers to understand that extra time may be needed.

(1)   Cases where the requested item is damaged and repair is required, it will take another 10-15 working days just for repair service before start the upgrade service process.

 

No Substitute Device

The provision of a substitute device or loaned equipment during the time that a customer has consigned the requested item with JEBSEN is not included in this Service, and JEBSEN assumes no obligation to the customer to provide such devices.

 

Handling of Retrieved Components

JEBSEN will collect any components retrieved from the requested item in the course of providing this Service. Any retrieved components are the property of JEBSEN which may scrap or otherwise dispose of such components at its discretion.

 

Handling of Personal Information

  1. JEBSEN may use customer-specific information (hereinafter referred to as “personal information”) that may allow the identification or specification of a customer including a customer’s address, name, telephone number or other information that a customer provides by telephone or other means of communication for the purpose of providing this Service.
  2. JEBSEN may disclose any personal information provided by a customer to JEBSEN Group companies, JEBSEN-designated service companies, couriers and other business partners.
  3. Personal information that a customer provides may be furnished in cases where a request for such disclosure has been presented in accordance with laws or regulations.
  4. When JEBSEN determines that it is no longer necessary to continue to maintain a customer’s personal information as the objectives for such use have been achieved, JEBSEN may delete the customer’s personal information.
  5. For more detailed information about JEBSEN’s handling of personal information, please see the JEBSEN website page regarding the handling of personal information.

 

Miscellaneous

This Offer shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of People’s Republic of China (“Hong Kong”) and each Party submits to the non-exclusive jurisdiction of the courts of Hong Kong.

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