Standard Terms and Conditions for Use of Website
This page sets out the terms and conditions ("T & C") for using the website displayed at the URL www.jebsenconsumer.com and its associate domains (collectively, "Website"). By using the Website operated by Jebsen Consumer Products Company Limited and/or its affiliates ("Jebsen"), and any other site accessed through the Website, you will be deemed to have acknowledged and agreed that the T & C set out below are binding upon you. We may revise the T & C from time to time without prior notice. Once posted on the Website, the amended T & C shall apply to you. You are advised to visit this page periodically to review the latest T & C. References in the T & C to "we" or "us" shall be deemed to be references to Jebsen.
1. General Terms
1.1 We make no warranty as to the accuracy, utility or other qualities of the information contained in the Website.
1.2 You may not assign or transfer your rights or obligations under the T & C without our prior written consent.
1.3 The T & C constitute the entire agreement between you and us relating to your use of the Website, and shall replace and supersede all other communications (be it written or oral), discussions, letters and contracts relating to the subject matter hereof save that neither party excludes liability for any fraudulent misrepresentations made by it to the other party upon which the other party can be shown to have relied.
2. Privacy
Please click this link: Jebsen Consumer Privacy Policy for our Privacy Statement.
3. Use of the Website
You agree not to use the Website for any of the following purposes which are expressly prohibited: -
3.1 You are prohibited from violating or attempting to violate the security of the Website including, without limitation, accessing data not intended for you or logging into a server or account which you are not authorized to access, attempting to probe, scan or test the vulnerability of a system or network, attempting to breach security or authentication measures without proper authorization, or attempting to interfere with service to any user, host or network. Violation of system or network security may result in civil or criminal liability.
3.2 You agree not to use the Website (nor include in any message) to upload, post, transmit, distribute or store any software files, messages or other materials (1) in violation of any applicable law or regulation; or (2) in any manner that will infringe the copyright, trademark, trade secrets or other intellectual property rights of others or their computer systems or violate the privacy or publicity or other personal rights of others; or (3) in any manner that is or is in our opinion libelous, obscene, threatening, abusive or offensive or likely to be perceived as such by any user. In particular, you shall not print, download, duplicate or otherwise copy or use any personally identifiable information breaching any person's rights (if any). Unsolicited communications of any type to users are strictly prohibited.
3.3 You shall not post any unauthorized advertisement, promotion or solicitation which contains false, inaccurate, misleading or defamatory contents which may be damaging or injurious to us, our clients, our or their agents or related persons, or contains any computer virus, including but not limited to Trojan Horse, worm or is otherwise harmful.
3.4 You shall not engage in sending spam, including but not limited to any form of unsolicited e-mails or messages.
3.5 You shall not delete, revise or inappropriately use any contents or material posted by any other person or entity on the Website.
4. Content License
By posting content on the Website, you unconditionally grant us a non-exclusive, worldwide, irrevocable, royalty-free right to exercise the copyright, publicity, and database rights (but no other rights) you have in the content in order that we can host, display and promote the content on the Website, and carry out the purposes as set out herein.
5. Intellectual Property Rights
5.1 You acknowledge and agree that the text, images, layout, database, graphics, pictures, sounds or audio formats, software, brands and all other materials on the Website are the intellectual properties owned by us or our third party licensors which are protected by copyright and trademark laws.
5.2 You may not, in whole or in part, use, transfer, download or otherwise reproduce any part of the Website without our prior written consent. Re-use of any of the foregoing is strictly prohibited and we reserve all our rights.
6. Contents
6.1 You acknowledge and agree that we are not under any obligation to pre-screen or approve any content posted on the Website or any content sent through the Website. We take no responsibility whatsoever for the contents on the Website or any content sent through the Website, or for any content lost and do not make any representations or warranties regarding the contents or accuracy of any material on the Website.
6.2 Any material or details you posted on the Website may be viewed by users of other websites linked to the Website and we are not responsible for any improper use by any user or third party from linked third party websites of any data or materials posted on the Website. We are not responsible for the contents of any third party websites linked to the Website and do not make any representations or warranties regarding the contents or accuracy of materials on such third party websites.
6.3 We shall have the right to change, modify or remove any contents or materials whatsoever posted on the Website at its sole and absolute discretion for any reason and without notice.
7. Responsibility
7.1 We may not monitor the Website at all times but reserve the right to do so. We do not warrant that any web page will be viewed by any specific number of users or that it will be viewed by any specific user. We shall not in anyway be considered as your agent with respect to any use of the Website and shall not be responsible in any way for any direct or indirect damage or loss that may arise or result from the use of the Website, for whatever reason.
7.2 Whilst endeavouring to provide a quality service to you, we do not warrant that the Website will operate error-free. If use of the Website or its contents result in the need for serving or replacing equipment or data by you, we shall not be responsible for those costs and consequences. The Website and its contents are provided on an "as is" basis at your own risk without any warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, including without prejudice to the foregoing, in respect of merchantability, non-infringement of third party rights, fitness for particular purpose, or about the accuracy, reliability, completeness or timeliness of the contents, services, software, text, graphics and links of the Website.
8. Own Risk
8.1 We cannot guarantee that any message sent over the Internet will be completely secure. We will not accept any responsibility for any loss or damage incurred by you over the Internet. Communications over the Internet may be subject to incorrect data transmission, interruption and may experience delay due to Internet traffic or otherwise.
8.2 You shall use the Website and any other websites accessed through it, at your own risk. You acknowledge and agree that you are solely responsible for the form, content, accuracy and legality of any materials or contents placed by you and the consequences of your postings. We do not represent or guarantee the truthfulness, accuracy or reliability of any of the communications posted by other users or endorse any opinions expressed by users. Any reliance by you on material posted by other users shall be at your own risk.
8.3 We reserve the right to expel you and prevent your further access to the Website at any time for breaching the T & C or violating the law and also reserve the right to remove any material which is abusive, illegal, disruptive or inappropriate in our sole and absolute discretion.
9. Links to other websites
9.1 Where the Website provides links to third party websites, these are provided solely as a convenience to you and not in any way as an endorsement by us approving the contents on such websites. If you access any linked third party websites, you do so entirely at your own risk. We do not take any responsibility for or make any representations or undertakings as to their contents.
9.2 Linking the Website to any other websites without our prior written consent is prohibited.
10. Indemnity
You agree to irrevocably indemnify us, our officers, directors, employees and agents or any third party in full from and against any claims, liabilities, expenses, losses or damages and other costs whatsoever including but not limited to any claims made against us by any third party arising or resulting from your use of the Website or your breach of the T & C. We will provide you, if relevant, prompt notice of any such claim, suit or proceedings.
11. Termination of service
11.1 We shall have the right to limit the use of the services on the Website, including the period of time that contents will be posted on the Website, the size of the contents, e-mail messages or any other contents which are transmitted by such services. You acknowledge that we shall not be liable to any party for any modification, suspension or discontinuance of such services.
11.2 We shall have the right to delete or deactivate any account, or block your e-mail or IP address, or terminate your access to such services on the Website, and remove any content within such services immediately for any reason without notice. We shall have no obligation to deliver to you any material or contents posted on the Website at any time, both before or after cessation of such services or upon removal of the related contents from the Website.
11.3 We make no warranty as to the continuous availability of the Website.
12. Disclaimer
12.1 In any event, we, or our officers, directors, employees or agents shall not be liable in any event for any losses, claims or damages suffered by you whatsoever and howsoever arising or resulting from your use or inability to access or use the Website and its contents, including negligence and disputes between any parties.
12.2 Accordingly, you agree not to bring a claim of any nature against us in relation to your use of or access to the Website except where not excluded by law. You acknowledge and agree that we will have the right (subject to the discretion of the Court) to a stay of proceedings if you bring any claim against us in breach of the foregoing.
13. Limitation of Liability
Without prejudice to the above and subject to the applicable laws, our aggregate liability to you for all claims arising from your use of services on the Website and the Website itself shall be limited to the amount of HK$100.
14. Governing Law and Jurisdiction
The T & C as set out herein and any dispute or matter arising from or incidental to the use of the Website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). Both you and us shall submit to the non-exclusive jurisdiction of the courts of Hong Kong.
15. Language
The T & C are written in both English and Chinese, both of which are equally authentic. In the event of conflict between the two versions, the English version shall prevail.
jrewards Programme Terms and Conditions
jrewards programme (“jrewards”) is a customer loyalty programme operated by Jebsen Consumer Products Co. Ltd. and its affiliates (referred to collectively as “Jebsen”). An applicant or a jrewards member who participates in the jrewards programme hereby confirms that he/she agrees to be bound by the terms and conditions set out herein below and as may be amended by Jebsen from time to time.
These terms and conditions are last updated on 1st July 2023.
1. Definitions:
1.1 “Affiliates” of Jebsen Consumer Products Co. Ltd. include:
Jebsen Home Tech Company Limited
Green Science International Limited
2. jrewards Member:
2.1 In order to apply for jrewards membership, the applicant must complete all compulsory fields in the application form in full and provide true and accurate information. Each valid mobile number can only be registered once. Jebsen will not process any incomplete or inaccurate application; and reserves the right to decline any application for jrewards membership at its sole discretion and without giving any reasons therefore.
2.2 Any request to amend an applicant’s personal information after submitting the application form can be made by contacting Jebsen Consumer Products Customer Service.
2.3 Once an applicant successfully registers as a jrewards member (“member”), he/she confirms that he/she agrees to be bound by the terms and conditions of the jrewards programme.
2.4 jrewards membership is not transferable or assignable and is for the member’s personal use and benefit only. Verification of the member’s identity may be required while using the membership.
2.5 Member is responsible for keeping Jebsen updated on their correct mobile phone number and email address. Jebsen is not responsible for any loss as a result of member’s failure to notify Jebsen of any change of mobile phone number and email address.
2.6 Member has no right to participate in the constitution, operation or management of the jrewards programme nor any right in or any claim to any assets of Jebsen.
2.7 In the event of any breach of the Terms and Conditions of the jrewards programme, or member’s use of the jrewards membership is unauthorized, fraudulent or otherwise unlawful, Jebsen has the right to stop member’s participation in the jrewards programme and/or immediately terminate his/her jrewards membership without notice. Jebsen will not be liable for any loss or damage resulting therefrom and also has the right to take action for recovery of any loss suffered by Jebsen as a result of the breach.
2.8 Jebsen reserves absolute right to terminate the jrewards programme at any time with reasonable notice, where reasonably practicable, without giving any reasons therefore. All rights and privileges of member shall cease upon the termination of the jrewards programme and Jebsen will not be liable for any loss or damage resulting therefrom.
2.9 Not all members will be eligible to participate in all promotions and Jebsen may from time to time impose other limitations on members’ participation in any particular promotion. Members taking part in any promotion shall be deemed to have agreed to be bound by any specific terms and conditions which may be imposed by Jebsen in relation to such promotion.
2.10 All personal information collected under the jrewards programme shall be managed in accordance with the Privacy Policy Statement of Jebsen. For detail, please refer to https://www.jselect.com/en/pages/privacy-policy
2.11 In the event of any disputes arising from the jrewards programme, Jebsen shall be the sole and final arbiter of such disputes and its decision shall be absolute and binding on member and/or applicant.
2.12 Jebsen reserves the right to amend the terms and conditions of the jrewards programme without prior notice. All changes or amendments are effective once announced on the Jebsen website. Member should regularly check whether this terms and conditions of the jrewards programme have been modified via the Jebsen website. In case of any disputes, the decision of Jebsen Consumer Products Company Limited shall be final.
2.13 Employees of Jebsen Group and J SELECT accredited corporate customers (list of accredited companies: https://www.jselect.com/corporate-register ) are not permitted to participate in the jrewards programme.
3. Earning points:
3.1 Member is entitled to earn points upon making purchases at designated retail stores and by participating in promotional activities designed by Jebsen.
3.2 Any spending or activities at Jebsen before the applicant has become a member are ineligible for earning points.
3.3 Any spending or activities at Jebsen before the effective date of the jrewards programme are ineligible for earning points.
3.4 Earned points will be updated to member’s jrewards account within 5 working days after the transaction or activity. Member can check his/her cumulative points balance via login www.jebsenconsumer.com and www.jselect.com. Jebsen’s record is final and conclusive. Jebsen’s record is final and conclusive.
3.5 The Points calculation cycle starts on 1 January each year and ends on 31 December the same year (both dates inclusive). Points earned between 1 January and 30 June will expire on 31 December in the same year, while Points earned between 1 July and 31 December will expire on 30 June the following year. For example: Points earned on 20 April 2023 will expire on 31 December 2023; whereas Points earned on 20 September 2023 will expire on 30 June 2024.
Points unused will be forfeited after expiry date.
3.6 If member has more than one jrewards account, his/her accounts will be linked together under one master account.
3.7 Points cannot be transferred as a gift or otherwise to other individuals and cannot be combined for use with points in other members’ accounts.
3.8 Under certain circumstances, member cannot earn points. For instance, points are not applicable to certain products or services, member is already entitled to other privileges, certain retail outlets cannot provide these privileges or services and terms and conditions apply.
3.9 To enjoy the privileges, member must present his/her jrewards membership. Late records will not be accepted under any circumstances.
3.10 Benefits, including points issued during one-off promotions will be governed by the rules of the specific promotion and may expire after the end of that promotion.
3.11 Jebsen has the right to (a) adjust, withdraw or cancel any reward or benefit, including points awarded or to be awarded to member; (b) suspend or stop providing any reward, benefit or service at any retail outlet at any time; and (c) terminate member’s membership; at any time at Jebsen’s sole discretion without prior notice to member.
3.12 Earning points through purchase
Whenever member makes a purchase at designated retail stores (including J SELECT Stores, J SELECT Online Store and Jebsen Consumer Products Service Centre) and presents their jrewards membership, points will be awarded for the net purchase amount, at the rate of 1 jrewards Point for every HK$1.00 spent.
3.13 Calculation and accumulation of Points will not be applicable to certain products and/or services in the non-eligible list, including but not limited to, purchase of J SELECT cash vouchers, gifts of redemption promotion, plastic bag levy, delivery charge, or such other items which Jebsen Consumer Products Co. Ltd. may specify from time to time.
Base points (HK$1.00 = 1 jrewards Point) will be applicable to certain products in the selected list, including APPLE, Nespresso, NINTENDO, SAMSUNG and OSIM products. Purchase of items from the selected list are not applicable to extra jrewards Points through membership program and marketing promotions, e.g. 2x jrewards Points upon the first purchase made in birthday month, VIP days, or any other promotion campaigns etc.
The non-eligible item list and selected list may be amended without prior notice to you. We reserve the right to exclude any products or services from the calculation and accumulation of Basic Points or Accumulative Spending, in our absolute discretion. Notices of such exclusion will be updated in jrewards Programme Terms of Use from time to time.
3.14 To earn points, member must present his/her jrewards membership at the time of payment. Late records will not be accepted under any circumstances. If cash vouchers, coupons, discounts are used during the purchase, points will be calculated based on the net purchase amount and after deduction of amount paid with points. Points earned will be rounded up. For example, if the net purchase amount is HK$309.9, 310 points will be issued.
Each transaction will be recorded under one jrewards membership account only. Late records will not be accepted under any circumstances.
If member is entitled to a refund in relation to any goods purchased, the points awarded for that purchase will be deducted from and adjusted in his/her jrewards account within 10 working days after the refund has been made.
3.15 Earning extra jrewards Points through promotional activities
Member can earn points by participating in different promotional activities designed by Jebsen and those activities will be governed by Jebsen on the rules of the specific promotion.
Earning points through promotional activities is not applicable to items from the selected list mentioned in cause 3.13.
Each master membership account can only earn points from each promotional activity once, including signing up via J SELECT, Jebsen Consumer Products Service Centre or hk.jebsenconsumer.com; online warranty registration and downloading the digital membership card. Points earned on different jrewards membership accounts cannot be combined or consolidated.
4. Redeeming points:
4.1 Accumulated points can be redeemed by member when purchase at J SELECT Stores, J SELECT Online Store and Jebsen Consumer Products Service Centre at the rate of 1,000 points to HK$10 saving. It can be used against member purchases at designated retail outlets (including J SELECT Stores, J SELECT Online Store and Jebsen Consumer Products Service Centre).
4.2 The amount payable with points cannot be used against product inspection or repair service fees.
4.3 The amount paid with points cannot be higher than the transaction's net sales total.
4.4 Jebsen will deduct points from member’s account to use towards member’s purchase. If member has insufficient points to cover the net sales total, member may use cash or credit card to cover the outstanding total.
4.5 Points redeemed will be deducted from member’s jrewards membership account instantly.
4.6 If member is entitled to a refund in relation to any goods or services purchased with points (whether in partial or full settlement of the purchase), or, if his/her return of the redeemed product is accepted by Jebsen, relevant adjustments will be made to the points in his/her jrewards account (giving credit to the redeemed points and deducting the points earned for that purchase) 10 working days after the refund or return of the product is made.
4.7 The amount paid with points is not applicable to delivery fee.
4.8 jrewards membership must be presented via jselect.com upon payment to record account activity (including earning and redemption of points, etc.).
5. Others:
5.1 For any enquiries about past transactions or promotional activities, member can call Jebsen Consumer Products Customer Service hotline.
5.2 As the jrewards programme operates through systems which rely on communication networks， electricity networks etc., which may be beyond Jebsen’s control, Jebsen cannot always ensure that the programme always operates. However, Jebsen will make all reasonable efforts to ensure its system supports the operations in connection with the programme.
5.3 Member must not tamper with the data recorded in his/her jrewards account in any way. Doing so may be considered a criminal offence. Jebsen will not honour transactions or benefits, including points, if member’s jrewards account has been tampered with.
5.4 Jebsen has the right to claim and recover reasonable costs, expenses, losses and damages suffered or incurred by Jebsen as a result of member’s altering or interfering, or allowing a third party to alter or interfere, with the data in his/her jrewards account.
5.5 Jebsen reserves the right to amend the Terms and Conditions of the jrewards programme without prior notice. The updated terms and conditions of the jrewards programme will be uploaded in Jebsen Consumer website.